As a tenant we understand that you will worry about how quickly things will be fixed and what you are and are not responsible for. We have made a concerted effort to increase both our own staffing levels and the number of contractors we use in an effort to minimise the time taken to conduct repairs and maintenance.

It is a key aim of ours to ensure when you report a problem that it is fixed in a timely manner by a qualified and or skilled tradesperson. Clair (clair@pclettings.com) and Charlotte (charlotte@pclettings.com) are the key staff for maintenance and repairs. To help us please ensure we have all your current contact details (let us know if your mobile number changes!) and ensure you make time to allow access or allow us to use a key for access and let us know if the problem is not fixed.

The repairs procedure is quite simple.

Problem reported to our office. Tel 01229 83 11 11
Contact landlord for approval (some require this every time)
Contact tradesperson
Inform you of when they will be coming
Make a note of the issue on the system and the repairs board
Check with you or the tradesperson that this has been done

We freely admit mistakes can happen but our policy is to regard these as serious if you feel a problem is not being fixed or is taking too long then please contact Steve (steve@pclettings.com) or Shaun (shaun@pclettings.com) directly. We will look into any issue and get back to you.